ACCEPTANCE OF TERMS
By accessing or using the website at jaysbarberhousenorco.com, booking an appointment, submitting any form, or visiting Jay's Barber House in person, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
If you do not agree to these Terms, please do not use our website or services.
Eligibility: You must be at least 18 years of age to use our website, submit any form, or opt in to receive communications from Jay's Barber House. By using our digital services, you represent and warrant that you are 18 or older. Individuals under 18 may receive in-person barbering services only under the direct supervision of a parent or legal guardian.
These Terms apply to: Use of our website, online booking systems, SMS and email communications, and in-person barbershop services at 847 Sixth St, Norco, CA 92860.
OUR SERVICES
Jay's Barber House provides professional barbering services including but not limited to:
- Haircuts (House Cut 1, 2 and 3)
- Kids haircuts (Little House Cut)
- Beard trims with hot towel shave and straight razor finish
- Lineup and edge-up services
Services are performed by licensed and trained barbers at our Norco, CA location. Pricing is as listed on our website and may be updated at any time. The most current pricing will always be confirmed at the time of service.
We reserve the right to refuse service to anyone for conduct that violates these Terms or the comfort and safety of our clients and staff.
APPOINTMENTS & BOOKINGS
Walk-Ins
Jay's Barber House welcomes walk-in clients during all business hours. Walk-in availability is not guaranteed and depends on current chair availability.
Online Bookings
Online appointments may be scheduled at jaysbarberhouse.setmore.com. By booking online you agree to the additional terms presented by Setmore, our third-party booking platform.
Cancellations & No-Shows
- We ask that you cancel or reschedule at least 2 hours before your appointment time out of respect for our barbers' schedules
- Repeated no-shows may result in a requirement to prepay for future bookings or loss of booking privileges
- We reserve the right to cancel or reschedule appointments in cases of staff illness, emergencies or circumstances outside our control
Late Arrivals
If you arrive more than 15 minutes late for your appointment, we may need to reschedule your service depending on availability. We'll do our best to accommodate you.
PAYMENT
Payment is due at the time of service. We accept cash and major credit/debit cards. Accepted payment methods are subject to change.
- All prices are listed in US dollars and are subject to applicable California sales tax where required
- Gratuity for barbers is appreciated but never required
- We do not offer refunds for services already rendered. If you are unsatisfied with a service, please let us know at the time of your visit so we can make it right
- Returned or disputed payments may result in suspension of booking privileges
CLIENT CONDUCT
Jay's Barber House is a family-friendly environment. We expect all clients to treat staff and fellow clients with respect. The following conduct may result in refusal of service or removal from the premises:
- Verbal abuse, harassment or threatening behavior directed at any person
- Discrimination based on race, gender, religion, sexual orientation, disability or any protected class
- Disruptive behavior that interferes with the comfort or safety of others
- Arriving under the influence of alcohol or controlled substances
- Misuse of our website, booking system or communications channels
Children must be accompanied and supervised by a parent or guardian at all times.
SMS COMMUNICATIONS, CONSENT & TCPA
Age Requirement for SMS
You must be 18 years of age or older to opt in to receive text messages from Jay's Barber House. By submitting your phone number through any opt-in form or checkbox on our website, you confirm you are at least 18 years old.
Express Written Consent
By providing your mobile phone number and checking the SMS consent checkbox on any form on our website, you provide your express written consent — as that term is defined under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 — to receive recurring automated and non-automated text messages from Jay's Barber House at the mobile number you provided, including messages sent using an automatic telephone dialing system (ATDS).
Types of Messages
Messages may include:
- Appointment reminders and booking confirmations
- Promotional offers, new service announcements and seasonal specials
- Follow-up messages and customer satisfaction check-ins
- General business communications from Jay's Barber House
Message Frequency & Rates
- Message frequency varies. You may receive up to 4–6 messages per month
- Message and data rates may apply. Contact your mobile carrier for details on your plan
- Jay's Barber House is not responsible for charges from your mobile carrier
How to Opt Out (STOP)
- Reply STOP to any text message at any time to cancel and unsubscribe from all future messages
- You will receive one final confirmation message acknowledging your opt-out, then no further texts
- You may re-opt in at any time by texting START to us or submitting a new consent form
How to Get Help (HELP)
- Reply HELP to any message for support information
- Contact us at (714) 553-8581 or jaysbarberhousenorco.com/contact
Consent Is Not a Condition of Purchase
You are not required to consent to receive text messages as a condition of purchasing any product or receiving any service from Jay's Barber House. Opting out will not affect your ability to book an appointment or receive barbering services.
No Sharing of Mobile Numbers
Your mobile phone number will not be sold, rented or shared with any third party for their own marketing purposes. Your number is used solely for the communications described above, processed securely through our CRM platform — GoHighLevel (LeadConnector) — operated on our behalf by Clear Choice Systems LLC, an authorized marketing partner compliant with A2P 10DLC carrier registration requirements.
Supported Carriers
Supported carriers include (but are not limited to): AT&T, Verizon, T-Mobile, Boost Mobile, US Cellular, MetroPCS, Cricket and other major US carriers. Carrier availability may vary.
INTELLECTUAL PROPERTY
All content on jaysbarberhouse.com — including text, images, graphics, logos, design elements, photography and video — is owned by or licensed to Jay's Barber House and protected by applicable copyright and trademark laws.
- You may not copy, reproduce, distribute, modify or create derivative works from our content without express written permission
- You may not use our name, logo or branding in any way that implies an endorsement or affiliation without prior written approval
- Screenshots or social sharing of publicly visible content for personal, non-commercial purposes is permitted
The website design and build for Jay's Barber House was developed by Clear Choice Systems LLC. All design rights belong to their respective owners.
DISCLAIMER OF WARRANTIES
Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
- The website will be uninterrupted, error-free or free of viruses
- The information on the website is complete, accurate or current at all times
- Results from using our services will meet every individual expectation
Barbering and grooming services involve inherent variability. We strive for consistency and quality in every service but cannot guarantee identical results across different visits, barbers or hair types.
LIMITATION OF LIABILITY
To the fullest extent permitted by California law, Jay's Barber House, its owner, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from:
- Your use of or inability to use our website
- Any service performed at our location
- Unauthorized access to or alteration of your personal information
- Any third-party conduct or content linked from our website
Our total liability to you for any claim arising out of these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
Some states or jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In those jurisdictions, the above limitations apply to the fullest extent permitted by applicable law.
THIRD-PARTY LINKS & SERVICES
Our website may contain links to third-party websites or embedded tools including:
- Setmore — for online appointment booking
- GoHighLevel / LeadConnector — for contact forms, CRM and marketing automation (managed by Clear Choice Systems)
- Google Maps — for location and directions
- Instagram / Facebook — linked social media profiles
We are not responsible for the content, privacy practices or terms of any third-party platforms. Use of these services is subject to their respective terms and privacy policies. We encourage you to review them.
TERMINATION
We reserve the right to restrict or terminate access to our website, booking system or services for any user who violates these Terms, engages in fraudulent activity, or whose conduct we determine to be harmful to Jay's Barber House, its staff or other clients.
Termination does not affect any obligations or rights that existed prior to the termination date.
GOVERNING LAW & DISPUTES
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Any dispute arising from these Terms or your use of our services shall be resolved through good-faith negotiation first. If a resolution cannot be reached, disputes shall be submitted to binding arbitration or the courts of Riverside County, California, as applicable.
You agree to bring any claim against Jay's Barber House in your individual capacity and not as part of any class action or representative proceeding.
CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the effective date at the top of this page.
Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
CONTACT US
If you have questions or concerns about these Terms of Service, please contact us:
Jay's Barber House
847 Sixth St, Norco, CA 92860
Phone: (714) 553-8581
Website: jaysbarberhousenorco.com
Booking: jaysbarberhouse.setmore.com
Also see our Privacy Policy.