OVERVIEW
Jay's Barber House ("we," "us," or "our") operates the website at jaysbarberhouse.com and related booking and marketing tools. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
By visiting our website, booking an appointment, or submitting any form on our site, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Plain English: We only collect what we need to run our barbershop and communicate with clients. We don't sell your data. We don't spam you. That's the short version.
WHAT WE COLLECT
We may collect the following types of information:
Information You Provide
- Name — when booking an appointment or submitting a contact form
- Phone number — for appointment confirmations, reminders and SMS marketing (with your consent)
- Email address — for booking confirmations and promotional communications (with your consent)
- Appointment details — service selected, preferred date/time and any notes you include
Information Collected Automatically
- IP address and browser type — collected by standard web server logs
- Pages visited and time on site — collected via analytics tools
- Referring URL — the page or link that brought you to our site
- Device type — desktop, mobile or tablet
Information from Third-Party Platforms
- If you book through Setmore (jaysbarberhouse.setmore.com), that platform collects and processes your booking information under its own privacy policy
- If you submit a form powered by GoHighLevel / LeadConnector, your information is stored in our CRM account managed by Clear Choice Systems
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To schedule and confirm appointments at Jay's Barber House
- To send appointment reminders via SMS or email
- To send promotional messages about special offers or new services — only if you opted in
- To respond to inquiries submitted through our contact form
- To improve our website using aggregated, anonymized analytics data
- To comply with legal obligations where required
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.
COOKIES & TRACKING
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality (form submissions, session management)
- Analytics cookies: Used to understand how visitors interact with our site (e.g., page views, time on page)
- Marketing cookies: May be set by third-party tools embedded on our site (e.g., booking widgets, form tools)
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. For more information, visit allaboutcookies.org.
SMS, TEXT MESSAGING & TCPA COMPLIANCE
Jay's Barber House uses GoHighLevel (LeadConnector) to send automated and non-automated text messages to clients who have provided express written consent. Our SMS program operates in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable carrier guidelines including A2P 10DLC registration requirements.
Who Can Opt In
You must be 18 years of age or older and a resident of the United States to opt in to receive text messages from Jay's Barber House. By submitting your mobile number and checking the SMS consent checkbox on any of our forms, you confirm you meet this requirement.
What You're Consenting To
By opting in, you expressly consent to receive recurring automated and manually sent text messages from Jay's Barber House to the mobile number you provided, including:
- Appointment reminders and confirmations
- Promotional offers, discounts and service announcements
- Follow-up messages after your visit
- General business communications related to Jay's Barber House
Message Frequency & Rates
- Message frequency varies. You may receive up to 4–6 messages per month
- Message and data rates may apply depending on your mobile carrier plan
- Jay's Barber House is not responsible for any charges incurred from your mobile carrier
How to Opt Out
- Reply STOP to any text message at any time to unsubscribe immediately
- After opting out you will receive a single confirmation message and no further texts
- You may re-subscribe at any time by texting START or submitting a new opt-in form
How to Get Help
- Reply HELP to any message for assistance
- Contact us directly at (714) 553-8581 or visit jaysbarberhousenorco.com/contact
Consent Is Not a Condition of Service
You are not required to consent to receive text messages as a condition of purchasing any service or product from Jay's Barber House. You may opt out at any time without affecting your ability to receive our barbering services.
No Sharing of Mobile Numbers
Your mobile phone number will not be sold, rented or shared with third parties for their own marketing purposes. It is used solely by Jay's Barber House for the communications described above, processed through our CRM platform (GoHighLevel / LeadConnector) operated by Clear Choice Systems on our behalf.
Supported Carriers
Supported carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, US Cellular, MetroPCS and other major US carriers. Carrier support may vary.
CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request details about what personal information we collect, use, disclose or sell about you
- Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions
- Right to Opt-Out: We do not sell personal information, so this right does not currently apply
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise any of these rights, contact us using the information in Section 11. We will respond to verifiable requests within 45 days as required by law.
AGE REQUIREMENT
You must be at least 18 years of age to submit personal information through our website, opt-in forms, or booking systems. Our digital services — including SMS opt-in, contact forms and online booking — are intended solely for adults aged 18 and older.
We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not submit any personal information through our website. If we learn that we have inadvertently collected personal information from a person under 18, we will delete that information from our records promptly.
If you are a parent or legal guardian and believe your minor child has submitted personal information to us, please contact us immediately at (714) 553-8581 or via the contact information in Section 11.
By submitting any form on our website or opting in to receive communications, you represent and warrant that you are 18 years of age or older.
Minors who receive in-person haircut services at Jay's Barber House do so under the direct supervision and consent of a parent or legal guardian, who assumes full responsibility for the minor during the visit.
DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. This includes using reputable third-party platforms (GoHighLevel, Setmore) that maintain their own security standards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
CONTACT US
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Jay's Barber House
847 Sixth St, Norco, CA 92860
Phone: (714) 553-8581
Website: jaysbarberhousenorco.com
Booking: jaysbarberhouse.setmore.com
Also see our Terms of Service.